Lemonade's Twitter blowup:
What our AI says about what Twitter says about Lemonade's AI (view on desktop only)
In the rush to automate insurance, how far is too far? Are the narratives that insure-tech disrupters put in front of investors compatible with those that customers will opt into? Lemonade's recent Twitter problem is a cautionary tale. We've analysed 1,400+ tweets from the past week to deconstruct the drivers of Lemonade's recent troubles - as galvanised by a Lemonade post about the AI they use to assess claims.
Push the slider on the lower right of the map to contrast the high level narratives with the sub narratives revealing why specifically people are so alarmed about Lemonade's claim about AI-based claims processing.